Refund policy

Returns
This policy governs all purchases made through this site. In general, you may return unused, undamaged products within 14 days from the date of order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as pay-per-view events and event access codes cannot be returned. 

Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please contact our Client Care team at support@prestosports.com for assistance. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you purchased access to a pay-per-view event, we will refund your purchase only if the event is cancelled by the event organizer. You agree to settle all disputes with the event organizer, which is not PrestoSports.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at accounting@prestosports.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.